The topic of security is hot right now, and criminal techniques have become more advanced and sophisticated. The role of reception staff is vital to safeguarding employees, clients and businesses from threats and crime. It is important that they can be alert and comfortable, as well as see clearly.
Even though incidents are rare, being prepared can help minimise the threat and boost staff confidence, especially when they are working alone.
What Types of Threats Are There?
Four main types of threats should be considered. These are:
- emergency incidents such as bomb or fire threats, or terrorism
- violence such as an assault
- information destruction or theft
- opportunist crime such as trespassing and theft of personal property within the building
What to Do When You Are Threatened
Deterrents are the best way to prevent crime. Security alarms, CCTV and hiding or locking away keys and property that may be stolen are all possible deterrents. For a Visitor Management System UK so staff know exactly who is on site, contact ofec.co.uk/visitor-management-system-uk
It is also possible to use CCTV as a tool for assisting in investigations if an incident occurs. Make sure staff are trained on how to use the system and that they remain vigilant. Any suspicious activity should be reported immediately.
Training and Safety Plans
All staff should be well trained in emergency and safety policies, and they should have access to all relevant information. Safety plans need to be thoroughly discussed and updated frequently. Signposting and documenting evacuation plans and assembly points is important. This also applies to fire extinguishers and exits.