What Has Changed for Call Center Headsets?

If you run a call center, you know that the headsets are the lifeblood of the whole operation. The one you choose would be directly related to your employees’ comfort and whether the employee can make a sale. You want good sound quality, hands-free types so employees can type and more features. To keep you up to date with the trends in headsets, we have assembled some information.

  1. Plugging into IP Network — Some places are getting rid of the old technology and going right to the IP. To do this, you get benefits like free inter-office calls, on-screen dialing, routing calls to home office, integration with Outlook, less downtime, better accountability and call recording. By choosing IP telephony, call centers are able to lower costs.
  2. Wireless Headsets — Along with the rest of the world, wireless is becoming the norm at call centers for headsets. By having wireless headsets, the employees don’t have to remain seated all the time. They can rise and move around their cubicle. The employees have been improving their listening skills and increased their empathy, which has led to more sales for the company.
  3. Snazzy Design — Manufacturers of headsets are considering how humans interact with their headsets. That’s why they have come up with a combination of fashion and operability. They are considering things, such as ergonomics, colors, proportion and surface development. They want to make the design technically practical and sleek for beauty when they become extensions of the body. Therefore, people will want to use.
  4. Wideband Voice Quality — Wideband is equal to HDTV but or audio. Traditional telephony is based on sampling sound stream 8,000 times a second and confining the copy for a range of 200 mhz to 3.3khz and making it fit into a 64 Kbps bandwidth. With wideband codec, the sampling rate doubles and doubles the width of the sound spectrum copied to 7 khz. This makes the sound have more depth and reduces the bandwidth requirement to 32 Kbps. With the additional bandwidth, better sound quality is the result. You also get less interference and more secure communications. However, wideband only works when the entire network is wideband.
  5. Noise Cancellation — If you run a busy call center, you don’t want other noise interfering with your employees’ success when talking to the customer. Therefore, many are providing headsets that offer noise cancellation. Manufacturers also provide a number of audio processor options that can be put into play depending on the type of communications technology.
  6. Audio Processors — These maintain a constant volume level for incoming calls. They also provide change frequency response, add more high frequency options, and give a crisp and clear sound, which leads to fewer repeat calls. Processors that come with digital signal processing technology can help reduce background noise and clean up an echo from voice over the Internet technology. You get a naturally sounding conversation.

What Do These Advances Mean?


With these changes, call centers are becoming more efficient. Being efficient means that companies are getting more sales, nonprofits are getting more donations, and others are getting their message across to clients or patients. Using these innovations have cut down on the number of errors and helped workers get the most from the person on the other end of the line. You want the best in headsets because the customers will know if you aren’t using the best. Customers will hear the background noise sometimes. Often, customers can hear other employees talking with different people in the background, but with these advances, that doesn’t happen.